Privacy Policy

At Solrac Technologies LLC (“Company,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a request, contact us through WhatsApp, or use our services.

1. Information We Collect

We may collect information that you voluntarily provide to us when you request an estimate, contact us, submit project details, communicate through WhatsApp, or interact with our website.

• Personal information: such as your name, phone number, email address, company name, property name, property type, city, and project details.
• Service request information: such as the type of service requested, including security cameras, access control, networking, security guards, websites, mobile apps, or maintenance.
• Usage data: such as IP address, browser type, device type, pages visited, referring pages, and interactions with our website.
• Communication data: including messages you send to us through WhatsApp, phone, email, or website forms.

2. How We Use Your Information

We use the information we collect to operate our business, respond to inquiries, provide services, and improve our website and customer experience.

• Respond to service requests, estimate requests, and customer inquiries.
• Provide, operate, schedule, and maintain our services.
• Communicate with you about your project, appointment, estimate, or service request.
• Improve our website, content, services, and user experience.
• Review website performance, search visibility, and visitor behavior.
• Send administrative messages related to your request or service.
• Comply with legal, regulatory, accounting, or business obligations.

3. WhatsApp and Contact Forms

Our website may use WhatsApp-based contact forms. When you submit one of these forms, your browser may open WhatsApp with a prefilled message containing the information you entered. You can review and edit the message before sending it.

Messages sent through WhatsApp are subject to WhatsApp’s own terms and privacy practices. We use WhatsApp to make communication faster and to reduce spam from traditional website email forms.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information only when reasonably necessary to operate our business, provide services, or comply with legal obligations.

• With trusted service providers who help us operate our website, communications, hosting, analytics, or business systems.
• With subcontractors, technicians, vendors, or team members when needed to evaluate or perform requested services.
• When required by law, regulation, court order, legal process, or government request.
• To protect our rights, safety, property, customers, users, or business operations.

5. Data Security

We use reasonable technical, administrative, and organizational measures to protect information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, hosting environment, or electronic storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through website forms or WhatsApp unless necessary.

6. Cookies and Tracking Technologies

We may use cookies, analytics tools, server logs, or similar technologies to understand how visitors use our website, improve page performance, measure traffic, and enhance user experience.

You can set your browser to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

7. Third-Party Services and Links

Our website may include links or integrations with third-party services, such as WhatsApp, hosting providers, analytics tools, or other websites. We are not responsible for the privacy practices, content, or security of third-party websites or services.

8. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access, correction, deletion, or restriction of your personal information.

You may also ask us to stop sending promotional communications. Administrative or service-related communications may still be sent when necessary.

10. Children’s Privacy

Our website and services are intended for business owners, property managers, HOAs, commercial properties, and adult users. We do not knowingly collect personal information from children under the age of 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after updates means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact Solrac Technologies LLC through the contact form or WhatsApp link on this website.

Effective Date: April 26, 2025